Privacy Policy & Terms & Conditions

Mailing list 

By signing up for our mailing list you are agreeing to receive emails from greenTor with offers, promotions and news. 

 

Booking
Once you have completed a booking form you will receive an invoice.
Your place will be confirmed once payment has been received.

By reading and accepting the terms and conditions and the privacy policy below you are agreeing and accepting the following risk acknowledgement statement...

Outdoor activities, by their nature, involve an element of risk that cannot be totally eliminated.

Staff are trained and are appropriately qualified to run activity sessions, staff will at all times proceed to monitor and limit risk of injury.

Outdoor activities are hazardous, and do involve the acceptance of risk of injury and of responsibility for the consequences of your own actions.

You the participant are aware that outdoor activities are hazardous and you accept an element of risk of injury and you are responsible for your own actions.

It is imperative that you have disclosed any medical information to your guide/leader on the day if you have not included it in the booking form.

If a last minute booking or a booking not taken through the greenTor website is made then you will be expected to fill in a risk acknowledgement and medical disclaimer form at the start of the event.

If we feel a participant is not considered to be appropriately well, fit or able to take part in their event we reserve the right to exclude them at any time before or during an event. In this case greenTor will not accept liability for any damages, loss or expenses, and any money paid is non-refundable.

Exclusions

Unfortunately we do not allow dogs or any other pet to accompany you on any of our events. (Exceptions may be made on our Hike & Dine Package)

We do not allow under 18s on our Hike dine & stay package, they are welcome at other events but the parent or guardian accepts responsibility for them. 
 

Amendments & Cancellations made by greenTor:

If a course, holiday or service is cancelled we will notify you as soon as possible.

You will be offered a full refund of the amount paid or the option to join a different course, holiday or service where there is availability.

If a course, holiday or service is cancelled by greenTor we will not be liable to reimburse any travel or accommodation expenses incurred.

 

Cancellations made by customer

All cancellations must be received by email and acknowledged by greenTor.

If you cancel a Navigation course less than 1 week (7 days) before the start date we will not be able to refund your payment.

If you cancel a Holiday or Service less than 4 weeks (28 days) before the start date we will not be able to refund your payment.

Our Privacy Policy

Under GDPR legislation we are required to ensure clients are aware of what personal data is held by us, how it is used and for how long it is kept, who it is shared with and your rights regarding this.

 

We collect data when

We collect the data that is supplied from you when you make an enquiry about our services, book or join our mailing list.

Why we collect this information

We collect this information so that we are able to communicate with you in regards to the services you have enquired about

 

We use this information for:

Following up on your enquiry
Manage your booking
Generate a name list for the course, holiday or service
Plan an appropriate service taking into account the age and medical information

Marketing campaigns

Sharing Information

We never share your information with anyone

How your information is held

Our company is hosted by Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

When you make an enquiry your information is put onto a excel sheet on a password protected personal computer.

When you make a booking extra information is added to the excel sheet and is saved to the same personal computer.

Access of your information

You have the right to request the information we hold about you - email us at info@greentor.co.uk

If you no longer want us to process your data, or wish to amend details please contact us at info@greentor.co.uk.

How long is your information kept

If you have signed up to our mailing list your information is kept until you unsubscribe

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